Day to Day IT support
Ensuring that the company’s IT system is supported intelligently and managed correctly 24/7/365 plays a key role in any successful business strategy.
To achieve this goal, we offer different fundamental services:
- Fulfilment request: enabling the users to request services and assistance and provide them
- Problem management: mitigating or eliminating recurring problems and minimising the impact of those which cannot be avoided
- Proactive monitoring: detecting the first signs of malfunctioning and promptly notifying the support team
- Managing accidents: resolving any unplanned interruptions as quickly as possible to avoid prejudicing corporate operations