Day to Day IT Support | GOLINE
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  • Route RPKI validation April 1st, 2022
    RPKI is a security framework by which network owners can validate and secure the critical route updates or Border Gateway Protocol (BGP) announcements between public Internet networks. BGP is essentially the central nervous system of the Internet and one of its fundamental building blocks. The main function of BGP is to facilitate efficient routing between Autonomous Systems (AS), by building and maintaining the Internet routing table. The Internet routing table is effectively the navigation system of the Internet and without it, traffic would be unable to flow between its constituent networks. Unfortunately, routing equipment alone cannot distinguish between legitimate and malicious routing announcements,...
  • RIPE – Atlas Anchor February 17th, 2022
    We have become an even more integral part of the RIPE Atlas project by hosting an anchor, a device that allows for latency analysis of traffic between autonomous systems. Atlas anchors play an integral role in the RIPE Atlas network by acting both as enhanced RIPE Atlas probes with more measurement capacity, as well as regional measurement targets within the greater RIPE Atlas network. Anchors are able to perform many more measurements than a regular RIPE Atlas probe, and the large amount of data they collect is made available to everyone. In addition, anchors act as powerful targets that can...
  • MANRS June 20th, 2020
    GOLINE firmly believes in initiatives to protect networks, improve security and resilience of the global routing system. Therefore we decided to support the MANRS project and join as participants.Mutually Agreed Norms for Routing Security (MANRS) is a global initiative, supported by the Internet Society, that provides crucial fixes to reduce the most common routing threats. MANRS offers specific actions via four programs for Network Operators, Internet Exchange Points, CDN and Cloud Providers, and Equipment Vendors. Requirements for Participation Please read the full MANRS Actions document before applying. You can become a participant if you meet these requirements: You (or your company) support...

If you’re setting up a company’s IT system is supported intelligently and managed correctly 24/7/365 plays a key role in any successful business strategy

To achieve this goal, we offer different fundamental services:

  • Fulfilment request: enabling the users to request services and assistance and provide them
  • Problem management: mitigating or eliminating recurring problems and minimising the impact of those which cannot be avoided
  • Proactive monitoring: detecting the first signs of malfunctioning and promptly notifying the support team
  • Managing accidents: resolving any unplanned interruptions as quickly as possible to avoid prejudicing corporate operations

Business as usual, 24/7 IT Support

We understand that not all organisations IT Support needs will fall within the usual 8 to 18 business hours, especially now with many organisations introducing flexible working. Which is why we have launched our 24/7 IT Support Service day to day. Ensuring business as usual, giving your teams access to our out of hours, IT Helpdesk 24 hours a day 7 days a week.

With over 28 years’ experience in supporting our clients, we ensure your team can work 24/7 with no risk of technology causing business downtime. Our out of hours Helpdesk team, made up of technical experts are there for you no matter what time you may need them, getting to know your teams and understanding your systems and infrastructure to deal with your IT issues quickly and efficiently.

At GOLINE IT Services, we offer tailored IT solutions and IT support solutions to your precise needs. Our highly experienced IT support team carefully unpacks your IT support and IT security needs, discuss viable IT infrastructure considerations with you and go the extra mile to ensure your business’s IT infrastructure remains well-managed and up to date with the latest technologies.

Our help desk solution provides the following features:

  • 24/7/365 support from certified friendly and knowledgeable technicians
  • Fast and reliable call resolution
  • Remote access and support
  • Access to tiered support
  • HIPAA and SSAE16 SOC2 compliant
  • Indexed logs for critical IT services
  • Technicians versed in ITIL best practices
  • Support for Microsoft, Apple, and Linux

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