If you’re setting up a company’s IT system is supported intelligently and managed correctly 24/7/365 plays a key role in any successful business strategy
To achieve this goal, we offer different fundamental services:
- Fulfilment request: enabling the users to request services and assistance and provide them
- Problem management: mitigating or eliminating recurring problems and minimising the impact of those which cannot be avoided
- Proactive monitoring: detecting the first signs of malfunctioning and promptly notifying the support team
- Managing accidents: resolving any unplanned interruptions as quickly as possible to avoid prejudicing corporate operations
Business as usual, 24/7 IT Support
We understand that not all organisations IT Support needs will fall within the usual 8 to 18 business hours, especially now with many organisations introducing flexible working. Which is why we have launched our 24/7 IT Support Service day to day. Ensuring business as usual, giving your teams access to our out of hours, IT Helpdesk 24 hours a day 7 days a week.
With over 28 years’ experience in supporting our clients, we ensure your team can work 24/7 with no risk of technology causing business downtime. Our out of hours Helpdesk team, made up of technical experts are there for you no matter what time you may need them, getting to know your teams and understanding your systems and infrastructure to deal with your IT issues quickly and efficiently.
At GOLINE IT Services, we offer tailored IT solutions and IT support solutions to your precise needs. Our highly experienced IT support team carefully unpacks your IT support and IT security needs, discuss viable IT infrastructure considerations with you and go the extra mile to ensure your business’s IT infrastructure remains well-managed and up to date with the latest technologies.
Our help desk solution provides the following features:
- 24/7/365 support from certified friendly and knowledgeable technicians
- Fast and reliable call resolution
- Remote access and support
- Access to tiered support
- HIPAA and SSAE16 SOC2 compliant
- Indexed logs for critical IT services
- Technicians versed in ITIL best practices
- Support for Microsoft, Apple, and Linux