Cisco IP Telephony: One Network for Voice, Video and Data
GOLINE has designed and operated Cisco IP telephony for over fifteen years. Cisco IP Communications runs voice on the same intelligent network as your data, which means richer communication, lower costs and far less infrastructure to manage, especially across remote and branch offices.
A Cisco IP telephony platform is secure at every level: call processing, media streams and converged applications on top, the physical and network layers underneath. Quality of Service mechanisms keep voice and video clear even over wireless. At the centre sits Cisco Unified Communications Manager, the call-control engine that enables every advanced telephony service.
Why Move to Cisco IP Telephony
Voice and data on one network. Calls travel on the same infrastructure as your data, so you manage and pay for one network instead of two, over its whole life cycle.
Unified messaging. Voicemail, email and fax arrive in one interface, and text-to-speech lets staff listen to email from a mobile phone. People respond faster and customers notice.
One cable per desk. Cisco IP phones include a network port for the PC, so a single cable serves the whole workstation. For a new office this cuts cabling costs substantially.
VoIP in Short
Voice over IP carries telephone calls over an IP network, the Internet or a private data network, using a set of application-layer protocols. Through VoIP providers you still reach the traditional telephone network, and the same technology handles video calls and conferencing. GOLINE designs, installs and supports the whole Cisco IP telephony stack, from the Call Manager to the handset on your desk.
The Cisco Products We Deploy
A Cisco IP telephony platform is a set of products that work together. These are the ones GOLINE designs, installs and operates, on premises in our Swiss data centres or in the cloud:
Cisco Unified Communications Manager
The call-control engine, formerly CallManager. It registers IP phones, softphones and video endpoints, routes every call over SIP, manages dial plans, extension mobility, hunt groups and presence, and connects to the public telephone network through voice gateways or SIP trunks. Clustered for high availability, it scales from one office to tens of thousands of users.
Cisco Unity Connection
Voicemail and unified messaging. Messages reach the user in the email inbox, in Webex, on the IP phone or on a smartphone, with speech-to-text transcription and voice commands. It also provides the automated attendant and call-handler menus that answer and route incoming calls.
Cisco Unified Contact Center Express
The contact centre for small and medium teams, up to 400 agents. IVR, skills-based routing, queues, callbacks, outbound campaigns, email and chat on the same agent desktop, with supervisor dashboards and historical reporting. It runs on the same cluster as the call manager.
Webex
Cisco’s cloud suite for meetings, messaging and calling, on desktop, mobile and Webex devices in meeting rooms. In a hybrid deployment the Webex app becomes the softphone of the on-premises call manager, so users keep their extension and their dial plan while gaining video meetings, team spaces and AI features such as transcripts and summaries.
Cisco Expressway
The secure edge of the platform. Remote and mobile users register their phones and the Webex app from outside the company without a VPN, with single sign-on. The same firewall-traversal technology enables video calls with other companies and connects the on-premises platform to Webex cloud services.
Phones, gateways and licensing
Cisco IP phones and video endpoints for every desk and room, voice gateways and SIP trunks toward Swiss and international carriers, and Cisco Collaboration Flex licensing sized for your users. GOLINE handles the design, the migration from the previous PBX and the support after go-live.
Contact us to plan a new Cisco IP telephony platform or the upgrade of an existing one.