Rinominare categorie/sottocategorie in SysAid Help Desk

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GOLINE SA partner with FileCloud November 25th, 2024
GOLINE SA partners with PowerDMARC April 24th, 2024
In the supply and logistics sectors, email communication is pivotal. However, organizations face threats like email fraud and phishing. GOLINE SA's clients struggled with configuring email authentication protocols manually. To address this challenge, GOLINE SA became an MSP Partner of PowerDMARC, collaborating to streamline implementation and management. PowerDMARC's cloud-based platform automated DMARC, SPF, and DKIM protocols for GOLINE SA's clients. This streamlined the transition to DMARC enforcement policies, bolstering domain protection without compromising email deliverability. The intuitive platform facilitated easy navigation and provided detailed reporting for proactive issue resolution. GOLINE SA's clients experienced tangible benefits: Enhanced Email Security: Automated protocols...
Route RPKI validation April 1st, 2022
RPKI is a security framework by which network owners can validate and secure the critical route updates or Border Gateway Protocol (BGP) announcements between public Internet networks. BGP is essentially the central nervous system of the Internet and one of its fundamental building blocks. The main function of BGP is to facilitate efficient routing between Autonomous Systems (AS), by building and maintaining the Internet routing table. The Internet routing table is effectively the navigation system of the Internet and without it, traffic would be unable to flow between its constituent networks. Unfortunately, routing equipment alone cannot distinguish between legitimate and malicious routing announcements,...

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Rinominare categorie/sottocategorie in SysAid Help Desk

Paolo Caparrelli SysAid HelpDesk 22 June 2022

In SysAid è possibile modificare sia le categorie che le sottocategorie.
Per eseguire il rename bisogna andare sotto "Impostazioni Help Desk" > "Categorie".
Filtrare la categoria o sottocategoria nella casella "Cerca".
Selezionare la categoria/sottocategoria e premere il bottone "Più azioni".
Dalla dropdown list selezionare "Rename category" "Rename subcategory" e specificare il valore.
Di seguito chiederà se è necessario rinominare tutti i ticket (chiusi/aperti/ecc).
Sarebbe suggeribile selezionare tutte le checkbox ed avviare la modifica.

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